Minbow is sold exclusively at minbow.store.

You can solve many errors with just a few simple steps:

_ Try using a different browser
_ Force stopping the browser
_ Clearing the browser cache

If these still don't work, contact us, so we can get it sorted for you!

Once you place your order successfully, you will receive a unique Minbow order number starting with “ORD”.

There are ways to find your order number:
_ Check your email inbox or spam for the order confirmation.
_ Create a Shapellx account using the email address you provided at purchase. Find your order number under your order history.

If these still don't work, contact us.

You may change or cancel your order by our Customer Support Team before the order is processed.

If you miss this grace period, no worries! We are committing to ensuring that you find your perfect fit and offer hassle-free returns and exchanges. If you want to change your order, we recommend placing a new order to ensure that you receive it as soon as possible.

Once your order has been shipped, you will receive an e-mail notification containing the shipment tracking information. You can track your order status here.

It will be sent to the email you used for placing the order. If you fail to track your order, please contact us with your order number and request.

First double-check the area where the carrier would have left it. Ask neighbors too in case the package was dropped at the wrong door. Also, look for any "attempted delivery" notices, which means the carrier tried to deliver it, but no one was home. If you still don’t see anything, wait until the end of the next day, because some carriers’ electronic systems may show the package as delivered, even when it’s still on the way. Still no luck? Call the carrier with your tracking number for more information.

If the carrier is unable to provide a resolution, please contact us.

It is possible that your order may be canceled when it was detected by the system as a high-risk order. If you receive a cancellation notification, please contact your financial institution to verify your payment method and reach out to our customer service. All charges will be refunded after verifying the details of your order.

If the carrier is unable to provide a resolution, please contact us.